Customer Value Agreements

When your machine stops, so does your operation. That’s where our Services Commitment, exclusive with a Cat® Customer Value Agreement (CVA), comes in. Next-day parts. Two-day repairs. Getting you back to work. If there are any delays, you get paid in Cat Credits. Downtime isn’t part of your plan. Cat CVAs protect your time and wallet.

Our Services Commitment Guarantee

Next-Day Parts

• All Cat CVAs include next-day availability of maintenance, wear, and common and repair parts on orders placed over the counter through PCC.
• If your parts don’t arrive by the next business day, or your requested delivery date you’ll receive up to USD $1,000 in Cat credits.
• No waiting, no guessing and no surprises.

Two-Day Repair

• CVAs with dealer labor include repair service for common repairs* on machines completed within two business days from initial contact. Time commitments for major repairs may vary.
• If your common repair* is delayed beyond two days or the agreed completion date, you’ll receive USD $1,000 in Cat Credits.
• Gain peace of mind with the assurance that your equipment and crew can get back to work, fast.

CVA Benefits

• CAT Digital Toolbox
• Genuine CAT Maintenance Parts
• SOS Fluid Sampling and Analysis
• Condition Monitoring and Scheduling
• Parts Availability Guarantee

CVA Services Commitment

Our CVA Services Commitment protects more than your equipment; it protects your time. With quick parts availability and timely repairs, you get more than a plan on paper. You get built-in accountability. Because time is money, and every minute matters.

*Caterpillar equipment is built with quality, reliability, and durability.  That support is continued through condition monitoring and fleet management resources to help maximize equipment availability. However, when repairs are needed our equipment design, service processes, and dealer network combine to minimize downtime.  It is common that repairs can be completed within 2 business days so you can get back to work quickly.  In the case of major repairs, those repairs that are more complex and require more labor, you can expect a commitment on when that repair will be completed and have confidence in that date.

Note:  Certain machines are not eligible. Only machines that are enrolled or renewed on or after January 1, 2026, will qualify.  Service calls and parts that fall outside of the preventative maintenance service are eligible.