Getting It Right The First Time, Every Time.
At Milton CAT, the parts operation is set up to accomplish that goal; we know it’s expensive for you to have equipment down while you’re waiting for the part you need, and we’re committed to reducing our customers’ downtime as much as possible.
So what’s behind the Milton CAT parts operation? A state-of-the-art, carefully planned system that includes the Milford, Massachusetts automated warehouse and distribution hub; comprehensive parts inventories at all our locations; a nightly shuttle system; a parts pick-up network, and our TEPS (Truck Engine Parts and Service) and AMD (Authorized Marine Dealer) networks.
How do you order your parts? You choose – in person, by phone, fax or e-mail, or online. And here comes the amazing part – 96% of the time we can fill your order off the shelf at your Milton CAT location, within 15 minutes. In the very few cases (4%) when we cannot, your part will come by shuttle from our parts hub in Milford, MA, the CAT depot in York, Pennsylvania, or from other manufacturers, and will be available the next business day. You can pick up your order in person, have it shipped by private carrier, or have it delivered to a pickup-box, convenient and secure locations across our territory.
We carry parts for all our lines, CAT as well as allied lines including Genie, Metso and Sullair; for new machines, old machines and very, very old machines. And, we carry parts for other manufacturers’ machines – including Deere, Volvo, Komatsu… So you see, there is no reason for anyone to buy parts from anyone else! Our availability is outstanding; our prices are very competitive, and our people know how vital it is for you to get your part ASAP.
Across the entire territory, all our Milton CAT locations are ready to handle requests from any type of business, but certain locations carry a more complete inventory for specific industries. For example, Brewer, in Maine, keeps a complete inventory of parts for forestry equipment; Cranston in Rhode Island and Scarborough in Maine, have a large line of marine engine parts; Batavia, and Syracuse, in New York, cater to the needs of the local farmers, while Binghamton makes sure long-haul truckers passing through never have to wait long for parts for their engines.
Click below to learn more about the parts ordering process: