Return Policy

For Caterpillar Parts
 

• Return Conditions: Must be in original, unopened packages and in new, resalable condition.

• Non-Returnable: Parts with net value under $45.00, parts marked with paints, markers, grease, or fluid; parts with no purchase history; electronics parts taken out of factory-packaging; flat glass, manuals, literature, made-to-order parts, hydraulic hose assemblies, opened gasket/seal kits, loose seals/gaskets/hardware, or cut seals/gaskets/hoses.  Weather damaged or torn packaging are in-eligible for return.    

• Restocking Fees:
  • 0-90 days: 10%
  • 91-180 days: 20%
  • 181+ days: Not returnable     

• Non-Refundable: Freight fees or shipping costs to obtain parts.

• Approval Needed: Returns over $5,000 need Manager approval

• For Core Returns:
  • EX Suffix: Return within 14 days.
  • OR/IOR/2OR/30R Suffix: Return within 60 days
  • Engine Cores: Must be returned due to EPA regulations.

For Non-Caterpillar Parts

• Approval Needed: Must be approved by a Manager.

• Return Conditions: Original, unopened, sealed package, and in new, saleable condition.

• Restocking Fee: Minimum 10% plus return freight if approved.

• Non-Refundable and Returnable: Freight charges and fees to obtain the part and Items marked non-returnable on the packing slip.

Return Process

• In-Store: Bring parts to any location for a return slip.

• Shipping: Prepay shipping fees and include a packing slip or invoice.

Refunds

• Credits posted to your account. For card, check, or cash refunds, contact your local parts team.