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Return Policy

If you bought Caterpillar parts,

All qualified parts are returnable within 365 days of purchase, as long as they are still in their original, unopened, sealed package, and they are in new, saleable condition. All returns are subject to a minimum 10% re-stocking fee.

If you bought non-Caterpillar parts,

Parts in stock in their original, unopened, sealed package, and in new, saleable condition can be returned within 90 days of date of purchase. All returns are subject to a minimum 10% re-stocking fee.

Non-stock parts that had to be specially-ordered require return authorization from the manufacturer and can be returned within 90 days of date of purchase. They must be in their original, unopened, sealed package, and in new, saleable condition. All returns are subject to a minimum 10% re-stocking fee plus return freight charges.

If you bought parts for allied lines that we support,

Please talk to your local Milton CAT Parts Department.

For core returns,

Remanufactured cores with a suffix of “EX” must be returned within 14 days of purchase. Remanufactured cores with a suffix of “OR,” “IOR,” or “2OR” must be returned within 60 days of purchase.

The following items are non-returnable,

  • Made-as-ordered or MAO parts
  • Non-stock parts under $20.00
  • Gasket kits with a broken tamperproof seal.
  • Literature.
  • Software.

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