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FAQs

PartStore Frequently Asked Questions

Q:  How much does PartStore cost?
A:  PartStore is a service provided at no cost for our charge account customers.

Q:  I would like to sign up for PartStore.  What is required?
A:  You will need to have an open charge account with Milton CAT in our territory and a valid email address.

Q:  Is there training available?
A:  Yes.  Training is available for PartStore and SIS Web.  You can view our training schedule using the link above or get more details by calling or emailing our Customer Support Center.

Q:  Can multiple people have a log in?
A:  Yes, we can set up multiple accounts per company.  However, we do suggest that you only set up one login for the company.

Q:  What if I forget my username or password?
A:  If you forget your user name, contact our Customer Support Center.  When you initially registered online for PartStore, you filled out a “secret answer” section.  You will need to remember your secret answer to do a password reset on-line.  The other option is to contact our Customer Support Center and they can reset it for you.

Q:  Can I use PartStore if I do not have my part numbers?
A:  Yes, by using the included on-line parts books in SIS Web, you can look up your part numbers and order them through PartStore.

Q:  Can I get a parts quote on PartStore?
A:  Yes, you can place your parts into the shopping cart and print or save the shopping cart which can act as your quote.  Once the quote has been printed or saved as a Frequent Order List for later use, the shopping cart can be deleted.  A quote, however, does not mean that the parts are being held for you.  The parts are not reserved for you until the order is placed.

Q:  When I access parts information through PartStore, I am required to enter a serial number before I can continue on to SIS Web, but I don’t necessarily need to do that.
A:  Please call or email our Customer Support Center to have your settings changed.

Q:  I have backordered parts on an order that state "Contact Dealer" as availability.  What should I do to ensure I will receive them when I need them?
A:  Please, as the message states, contact the dealer at the phone number provided through the "Contact Dealer" link.

Q:  Can I use a credit card to purchase parts through PartStore?
A:  Not at this time.  We hope to provide this functionality in the future.

Q:  Can I have someone in my company monitor PartStore activity?
A:  Yes, you can have one person in your company act as the purchasing manager and approve all orders before they are transmitted to us.

Q:  Who do I contact for questions I have or assistance I need related to PartStore?
A:  Please call or email our Customer Support Center.

Customer Support Center
Phone #:  508-482-5700
Email: CustomerSupportCenter@miltoncat.com