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PartStore Help

Q:  How much does PartStore cost?
A:  PartStore is a service provided at no cost for our charge account customers.

Q:  I would like to sign up for PartStore.  What is required?
A:  You will need to have an open charge account with Milton CAT in our territory and a valid email address.

Q:  Is there training available?
A:  Yes.  Training is available for PartStore and SIS Web.  You can view our training schedule using the link above or get more details by calling or emailing our Customer Support Center.

Q:  Can multiple people have a log in?
A:  Yes, we can set up multiple accounts per company.  However, we do suggest that you only set up one login for the company.

Q:  What if I forget my username or password?
A:  If you forget your user name, contact our Customer Support Center.  When you initially registered online for PartStore, you filled out a “secret answer” section.  You will need to remember your secret answer to do a password reset on-line.  The other option is to contact our Customer Support Center and they can reset it for you.

Q:  Can I use PartStore if I do not have my part numbers?
A:  Yes, by using the included on-line parts books in SIS Web, you can look up your part numbers and order them through PartStore.

Q:  Can I get a parts quote on PartStore?
A:  Yes, you can place your parts into the shopping cart and print or save the shopping cart which can act as your quote.  Once the quote has been printed or saved as a Frequent Order List for later use, the shopping cart can be deleted.  A quote, however, does not mean that the parts are being held for you.  The parts are not reserved for you until the order is placed.

Q:  When I access parts information through PartStore, I am required to enter a serial number before I can continue on to SIS Web, but I don’t necessarily need to do that.
A:  Please call or email our Customer Support Center to have your settings changed.

Q:  I have backordered parts on an order that state "Contact Dealer" as availability.  What should I do to ensure I will receive them when I need them?
A:  Please, as the message states, contact the dealer at the phone number provided through the "Contact Dealer" link.

Q:  Can I use a credit card to purchase parts through PartStore?
A:  Not at this time.  We hope to provide this functionality in the future.

Q:  Can I have someone in my company monitor PartStore activity?
A:  Yes, you can have one person in your company act as the purchasing manager and approve all orders before they are transmitted to us.

Q:  Who do I contact for questions I have or assistance I need related to PartStore?
A:  Please call or email our Customer Support Center.

Customer Support Center
Phone #:  508-482-5700

SOS Online Help

Q: What is the cost?
A: Please contact us for sample kit options and pricing.

Q: What does the analysis detect?
A: SOS Services detects problems early, so they can be repaired before they become major failures.

Q: Does the analysis monitor the negatives as well as the positives of equipment?
A: Yes is monitors the negatives as well as the positives, so you won't have to pay for repair of components that are not worn out.

Q: How does this analysis allow me to monitor maintenance schedules?
A: It allows you to monitor maintenance schedules to verify that routine maintenance has been performed.

Q: How does this analysis program help me to manage budgets?
A: It enables you to better manage budgets by predicting repairs, downtime and equipment life.

Q: How does this program help me track services history?
A: We'll help you develop a complete service history for each machine. This proves invaluable when evaluating performance and planning replacement purchases. It documents service history for a higher price at trade-in or sale.

Q: How does this program help me avoid shutdowns for unplanned repairs or catastrophic failures?
A: For maximum protection, you need SOS oil sampling for all major oil-lubricated systems (engine, transmission, hydraulic system and final drives) and SOS coolant sampling for your cooling systems. By pinpointing trouble early, you can avoid shutdowns for unplanned repairs or catastrophic failures.

Q: How can I get help to develop a plan unique to my company?
A: It works the way you work. We will help you develop a plan uniquely suited to your operation, taking into consideration the various models of cat (or competitive) equipment you operate, the kind of work you do, your current maintenance practices and your business conditions.


Equipment Manager Help

Q. Can ProductLink be installed on non-Cat machines?
A. Yes, we currently have a Product Link Unit (PL-121) which can be installed on any machine to track machine hours and location (call for price).

Q. Is there a monthly subscription fee for Equipment Manager?
A. Yes, there is a monthly fee per machine. It depends on the Level of Equipment Manager

Q. Who do I contact for more information on Product Link/ Equipment Manager (pricing/ charges/ questions and support)?
A. Please contact the Customer Support Center at (508) 482-5700.

Q. Will Product Link work in an underground application?
A. No, it will not.

Q. Will Product Link work in a metal building.
A. No it will not. If the machines never come out of the metal building it will not communicate.

Q. Will Product Link work if the Machine Battery Disconnect switch is turn off or is in the open position?
A. No, it will not.

Q. Is Product Link real time?
A. No it is not, none of information is real time and depending on how the Product Link Module is configured or where the machine is located in North America, information delays of up to 7 days may be encountered, in particular with event and diagnostic codes.

Q. Is the information through EquipmentManager guaranteed?
A. No warranties or guarantees are implied on the EquipmentManager Application.

Q. I am confused, I thought Product Link was discontinued and EquipmentManager replaced it?
A. True, the Product Link application on the Dealer StoreFront has been replaced by EquipmentManager but the Product Link Hardware on the machine still supplies the information available through the EquipmentManager Application.

Q. Can Product Link and EquipmentManager be used to prevent machine theft?
A. No, that is not the intent of this system, although some Dealers and Customers have recovered machines using the system.

Q. Can we use Product Link and EquipmentManager to shut down a machine engine in the event of theft or unpaid bills?
A. No, we do not have this capability.

Q: Can the information from the older Product Link Modules still be seen in the Equipment Manager Website?
A: Yes, it should be available.


Build & Quote Help

Build Your Own and Get a Quote - Build Your Caterpillar Machine and Associated Work Tools

By clicking using the Build & Quote Online tool, you can get more information on many Caterpillar Machines and Work Tools, custom build your own configuration and get a quote... all online.

You do not need to register to use the tool and build your own configuration. However, by taking a few minutes to register, we can provide you more options and a link to the customized services we provide.

Registration is simple and confidential. Registering will provide you the ability to:

Request a quote and get our dealer pricing, specifically for you.
Save your configurations to your own personal page.
Get information on services such as Customer Support Agreements, financing and extended warranty.
Customize your own home page.
Be notified of special promotions.
At any time you can request more information by using the Contact Us form.