Parts Update From Milton CAT


Milton CAT is Committed to Providing Outstanding Parts Support

It may be different than “business as usual,” but you can count on the Parts Department at Milton CAT to do its part to make sure you receive your parts when and where you need them!  We are taking many steps to prevent the spread of the COVID-19 virus by using social distancing, communications technologies, and following all guidelines provided by the Centers for Disease Control and Prevention (CDC). 

Throughout this rough stretch, we remain dedicated to providing the parts support you have come to expect from Milton CAT.  We are OPEN FOR BUSINESS with the following services available for all customers:   

Remaining the Same

 
  • All Parts Departments are Open for Business. Monday through Friday (7:00 am to 5:00 pm), Saturday Morning (7:00 am to 12 noon), and After-Hour Emergency Parts Service (7 days a week – 24 hours a day). 

  • Parts can be ordered online 24/7 via parts.cat.com.  Never ordered parts online and need help?  No problem!  Click here or call 508-482-5700.

  • Getting your parts in the usual easy ways   You can continue to pick-up parts at all locations.  All Self-Service Parts Pick-Up Kiosks are fully functional and ready for use.  In addition, we continue to provide same day parts shipment via UPS, FedEx, or Common/Private Carrier with most all orders shipped out same day if order is received by 4:00 pm.     

  • Never used one of our thirty-eight conveniently located Parts Drops?  Now might be a good time to give it a try.   For a complete listing of our Parts Drop locations, Click here.

Temporary Changes

 

  • Curbside Pick-Up.  Don’t want to come into the store?  No problem!   Just request at time of your order that you wish for your parts order to be “staged” outside on the loading dock.  We will clearly mark your order making it easy to “grab and go.” Parts personnel are onsite to help with loading if needed.

  • Counter Sales Professionals Working from Home.   We are anticipating “lower than normal” walk-in traffic and have shifted some of our Parts Counter personnel to work from home.  They each have “home offices” that are equipped with the same tools that enable them to provide the same excellent services that they provided from the store.  Continue to use the same methods you currently use to reach them.

  • Minimize Cash and COD orders.  For those customers who usually pay by check or cash, we ask that you place a renewed effort to pay with a credit card when placing your order. If you are unable to pay with credit card, our parts personnel will work with you to handle your payment. Please discuss this when you call or send in your order.

  Communication Channels

 

  • Locations, Hours, and Phone Numbers:  Click here
  • Real Time Updates About Changes in Status:  Go to www.miltoncat.com and/or any Milton CAT social media accounts (Facebook, Instagram, LinkedIn)
 

Your time is valuable, and your business, much appreciated. Thanks for visiting our website. You can count on us for realistic answers to your equipment needs, state-of-the-art technology, experienced application specialists, flexible acquisition options and customized financing. We look forward to answering your questions.

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