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People And Technology

Staffed by Specialists

From the moment you first make contact with your customer service representative, you’ll see what we mean. People make the difference – Milton CAT people, rigorously trained and thoroughly dedicated to customer service.
 Parts Desk Customers can get one-on-one support and assistance from experts who focus either on CAT equipment or on the other lines we carry.

Backed by Technology
Getting it right the first time, every time. That’s our goal. And that’s why our parts operation uses state-of-the-art tracking and scanning devices, advanced software,
a one-part-per-bin storage policy…it’s all a means to an end – your uptime.


When it comes to your satisfaction, we have ambitious goals and measurable results. The following are some examples of the advanced technology that allows our parts operation to function with a rate of speed and efficiency that meets the most demanding standards, for any business, across the board.

Call reporting software provides crucial information for improving our service in terms of speed as well as overall quality. We have data regarding type and number of calls by time of the day and time of the year, so we can plan ahead and be ready to handle the volume. Supervisors compare calls waiting and when established thresholds are hit, they can add more resources. Equally as important, specialized software also allows us to regularly monitor performance, assuring that our customers receive the same outstanding level of support whether they're calling with a simple part request or they need expert assistance on a complex order.

Call Reporting Software