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Parts

Whatever it takes.

Supporting our customers' uptime begins with understanding your business and its demands. Our team’s level of experience in the field is unparalleled. We have dedicated experts for every segment, and they’re always on top of the changing trends and challenges that affect the business of our customers.

What comes next? Planning and implementing a robust parts delivery infrastructure. Establishing clear, intelligent processes and making sure they are all aligned; training the specialized parts staff, setting up clear goals and making sure communication flows in both directions.

We are excited about our new parts distribution center in Milford, Massachusetts, because it allows us to show in a tangible, concrete way our commitment to our customers. We are proud of it, too – it couldn’t happen without our staff’s 24/7 dedication to excellence.


Parts Shelves

 

Planned by experts.

Our parts distribution operation is designed, managed and staffed with efficiency as a goal. Here are some numbers:

220,000 – Line items kept in stock.

90% – The percentage of orders we can fulfill from inventory, at any location in our territory.

8:00am the next business morning – How quickly we can get most parts not on the shelf to your Milton CAT location.

87,000 square feet – The size of our Milford, Massachusetts Parts Distribution Center.



What about the other 10%?

90% of the time your order can be filled from inventory, at any of the Milton CAT locations in our territory. In nearly all other cases, your part or parts will be ordered from the Milford Distribution Center, from the York, Pennsylvania CAT parts depot, or from our other manufacturers, and delivered as soon as the next business day. A system of daily shuttles assures reliable order delivery.
Parts Shuttle Map